Voice AI sometimes slips up—mishearing order IDs or confirming info that wasn't...

https://ericksexcellentblog.image-perth.org/my-agent-said-it-updated-an-address-but-nothing-changed-what-happened

Voice AI sometimes slips up—mishearing order IDs or confirming info that wasn't saved correctly. In this breakdown, we’ll show simple checks like having the system read back order numbers and only confirming details after a successful API response