Voice AI can slip up when it guesses answers before checking if they’re right....

https://wiki-canyon.win/index.php/How_Do_I_Test_Voice_AI_with_Accents,_Noise,_and_Barge-in%3F

Voice AI can slip up when it guesses answers before checking if they’re right. A straightforward way to catch errors is using readbacks—like repeating order IDs aloud—so customers can confirm accuracy