Patients once accepted phone queues as normal. Today, they expect healthcare to...

https://www.play-bookmarks.win/telehealth-is-changing-what-we-expect-from-the-nhs-patients-now-want-the-same

Patients once accepted phone queues as normal. Today, they expect healthcare to match the speed of their mobile lives. Whether it is a video consult or a secure portal for repeat meds, people now value flexibility over rigid appointments