Mobile voice agents replace keypad IVR and scripted chatbots with spoken help....

https://emilyscoolnews.urbanvellum.com/posts/does-a-voice-agent-need-to-store-recordings-or-can-it-store-transcripts-only

Mobile voice agents replace keypad IVR and scripted chatbots with spoken help. Customers describe problems, get routine answers and reach a person for complex cases. Gartner forecasts conversational AI will cut contact-center labor costs by $80B in 2026.