Mobile voice agents replace keypad IVR and scripted chatbots with spoken help....

https://www.booknose.win/mobile-ai-voice-agents-let-customers-explain-issues-naturally-then-resolve

Mobile voice agents replace keypad IVR and scripted chatbots with spoken help. Customers describe problems, get routine answers and reach a person for complex cases. Gartner forecasts conversational AI will cut contact-center labor costs by $80B in 2026.