Listen without rushing to fix things, then offer one practical step, like...

https://iris-wiki.win/index.php/What_Does_It_Mean_to_Treat_Substance_Use_Disorder_Like_a_Health_Condition%3F

Listen without rushing to fix things, then offer one practical step, like helping book an appointment. You might say, “Would it help if I sat with you while you make the call?” Set kind boundaries, and remember support can take more than one conversation.