By 2026, AI customer service platforms are shifting from just helping agents...

https://wiki-tonic.win/index.php/AI_for_Billing_Disputes:_What_Should_Be_Deterministic_vs_Generative%3F

By 2026, AI customer service platforms are shifting from just helping agents toward handling entire conversations, cutting costs from $3-$6 per ticket to under $1 in some cases