After testing AI customer service platforms in 2026, I’ve seen some cut wait...

https://getzowie.com/blog/which-ai-technologies-are-leading-in-customer-service-automation

After testing AI customer service platforms in 2026, I’ve seen some cut wait times by 40% while handling up to 70% of routine tasks in just one week. The real win? Knowing when AI should assist agents versus trying to fully resolve issues